JOB DESCRIPTION

The Corporation of the City of Orillia has an opening for the part-time position of Customer Service Representative in the Recreation, Youth and Culture Division of the Corporate Services Department.

DUTIES

• Provide a high-level of front-line customer service including greeting and engaging customers, providing program information and program availability with a strong focus on customers’ needs.
• Answer telephone calls and respond to customer concerns/ inquiries in a professional manner.
• Process and accept payments for program registrations, facility bookings, memberships and point of sale transactions.
• Process and collect payments for drop-in programming at City of Orillia recreational facilities.
• Handle feedback in a professional manner while providing exceptional customer service.
• Balance and verify daily revenue and complete administrative paperwork and reports.
• Complete administrative duties in a timely manner (e.g. opening and closing procedures, count sheets, etc.).
• Maintain up-to-date information regarding department programs and services.
• Assist with concessions operations when required.
• Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff.

QUALIFICATIONS

• Strong organizational skills, judgement and oral and written communication skills.
• Intermediate computer skills using MS Office Suite including Word, Excel, Outlook.
• Experience with ActiveNet software is considered an asset.
• Exceptional customer service skills. Previous customer service experience is an asset.
• Ability to work well independently or as part of a team.
• Current Standard First Aid / CPR / AED from an accredited organization.
• An acceptable Criminal Record Check is required at the incumbent's expense prior to employment commencement date. 

Compensation for this position is $21.06 to $21.70 per hour. Hours of work will vary and will include early mornings, weekends and holiday dates. Interested applicants are invited to apply by November 4^th, 2024, at noon.

Applications will only be accepted by applying online. Please visit https://careers.orillia.ca/.

We thank all applicants that apply and advise that only those to be interviewed will be contacted. The City of Orillia is committed to an inclusive, barrier-free environment. Accommodation will be provided in all steps of the hiring process.  Please advise the City of Orillia Human Resources Department if you require any accommodations to ensure you can participate fully and equally during the recruitment and selection process. In accordance with the Municipal Freedom of Information and Protection and Privacy Act, personal information is collected under the authority of the Municipal Act 2001, S.O. 2001, c. 25, and will be used for the purpose of candidate selection. Questions about this collection should be directed to the Freedom of Information Coordinator, 50 Andrew St. S., Suite 300, Orillia ON L3V 7T5 or call 705-325-1311.