The City of Orillia is hiring an
Administrative Support - Records and Information Management

The City of Orillia is less than 90 minutes from the Greater Toronto Area. Even though growth and progress have been strong in recent years, the Sunshine City has worked hard to retain the small-town charm that has captivated generations. The quality of life is unbeatable in this city surrounded by two lakes, where outdoor pursuits are available in all seasons and are enjoyed by both visitors and residents. 

The City of Orillia is currently seeking a highly motivated individual to fill the position of Administrative Support - Records and Information Management.

The City does not use artificial intelligence in the hiring process. All job applications are reviewed personally by the appropriate Department / Division. This position is for an existing vacancy. 

Reporting to the Assistant Clerk / Committee Coordinator / Records Manager, the Administrative Support is responsible for coordinating the activities of the City of Orillia Records and Information Management Program and serves as a member of the Customer Service Team by providing front-line customer service as an ambassador of the City of Orillia.

Candidates must possess a post-secondary diploma in a related field i.e., Office / Business / Legal Administration, Records Management, Library or Information Sciences.

The City of Orillia offers a competitive salary with a comprehensive benefits package, and registration with the OMERS Pension Plan. The hourly rate for this position is $27.49 to $30.13 based on a 35-hour work week.  

Interested candidates with the required qualifications are welcome to submit their resume and letter of interest by April 6, 2026 at Noon.

Applications will only be accepted by clicking on the "Apply Now" button below.

We thank all applicants, however, only those selected for an interview will be contacted. 

Note: The City of Orillia is committed to an inclusive, barrier-free environment. Accommodation will be provided in all steps of the hiring process. Please advise the City of Orillia Human Resources Department if you require any accommodations to ensure you can participate fully and equally during the recruitment and selection process. We thank all applicants that apply and advise that only those to be interviewed will be contacted. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information is collected under the authority of the Municipal Act 2001,S.O. 2001, c. 25., and will be used for the purpose of candidate selection. Questions about this collection should be directed to the Freedom of Information Coordinator, City of Orillia, 50 Andrew St. S., Orillia ON L3V 7T5. 

Administrative Support - Records and Information Management

Position Synopsis and Purpose 

The Administrative Support - Records and Information Management position is responsible for developing a clear process to meet the needs, objectives, and system requirements for the corporate Records and Information Management (RIM) Program and electronic document records management system (EDRMS).

The position plays a key role in representing the organization’s image and values, delivering excellent customer service, and supporting internal teams through clerical tasks.   

 Major Responsibilities

*Note: All activities are expected to be performed in a safe manner, in accordance with the Occupational Health and Safety Act and its Regulations, along with Corporate Safety policies, procedures and programs. In addition, all necessary personal protective equipment must be used and maintained in good condition. 

Minimum Qualifications 

Education (degree/diploma/certifications) 

• Post-secondary education in a related field i.e., Office / Business / Legal Administration, Records Management, Library or Information Sciences.
• Advanced computer skills using MS 365 Office Suite (PowerPoint, Excel, Power Apps, Word, SharePoint, Teams).
• Microsoft 365 Certified: Information Protection and Governance Administrator Associate (SC-400), Microsoft 365 Certified: Administrator Expert (MS-102), Microsoft Certified: Power Platform App Maker Associate (PL-100), and a Certified Records Manager (CRM).
  
  

Experience 

• Municipal experience is considered an asset.
   

Knowledge/Skills/Ability 

• Excellent judgement, organizational, verbal, and written communication skills. 
• Strong problem-solving skills, resourcefulness, and the ability to resolve conflicts effectively while maintaining professionalism and excellent customer service.
• Certified Records Analyst (CRA) or Certified Information Professional (CIP) Certification is considered an asset.
• Working knowledge of The Ontario Municipal Records Management System (TOMRMS), including the ability to provide training to staff.
• Working knowledge of records management legislation and standards, including the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
• Experience with data governance and records management policies in Microsoft SharePoint and Purview considered an asset.
• Ability to effectively handle stressful situations.
• Excellent organizational, judgment, initiative, communication and interpersonal skills, as well as the ability to work in a team environment.
• Ability to deal effectively and courteously with the public, staff and external agencies.
  
  

Physical Demands

• Sitting, standing, or walking.  Work is conducted in a standard office environment with continual visual concentration required.
• Ability to move records storage boxes weighing up to 20 kg. from heights up to four meters using a rolling safety ladder when necessary.
   

Position Requirements

• Valid Class ‘G’ Ontario Driver’s Licence and access to a reliable vehicle. 
• A current and acceptable Criminal Record Check is required prior to the commencement date.
  
  

 Position Classification 

 Organizational Chart

Below is the reporting relationship of this position to others within the immediate department.